Three Reasons Why You Still Need Toll-Free

Think toll-free numbers are a thing of the past? Think again! Toll-free numbers aren’t going away any time soon, and businesses large and small shouldn’t ignore the endless benefits that acquiring an 800 number can bring.  Here are the three most important ways that a toll-free number can help boost your business.

Make Your Customers Happy

There is no better resource a company can have in their customer service arsenal than a toll-free phone number. Imagine how frustrating it would be to email a company every time you had a question or issue! Customers are much more likely to continue to patronize companies where they feel like their voice is heard. By having a toll-free number, you can send a message to your customers that you care about their needs, which is an important sentiment for customer retention.

Boost Your Marketing

Toll-free numbers are a great resource for marketers, not only as an advertising tool, but as an analytics tool as well. 800 numbers shouldn’t be ignored when marketers are looking to advertise; having memorable contact info like the classic “1-800-FLOWERS” can give your company an edge on the competition. Toll-free numbers also help to provide insight into marketing research and analytics. By tracking the call data from one toll-free number or its many extensions, marketers are able to gain a better understanding of their customers and create new strategies.

Break Free from Your Service Provider

The FCC allows RespOrgs to keep their toll-free numbers forever, regardless of which carrier the number was originally purchased from. With 800 numbers, you don’t have to worry about staying in the same location. Whether you are sending incoming calls to a call center overseas or right to a cell phone, toll-free numbers can easily be routed anywhere! Toll-free numbers don’t have to change just because your business does. Growing businesses don’t have to be bothered with changing their number when their infrastructure shifts. With toll-free, you keep your number forever and it grows as you do; you can add and drop extensions with ease and avoid the growing pains of expansion.

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