CSF Corporation » sending http://www.csfcorp.com Easier Toll Free Number Provisioning for RespOrg's Thu, 12 Jan 2012 14:48:09 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 April 30th – Some toll free numbers are currently stuck in sending at SMS/800 http://www.csfcorp.com/april-30th-some-toll-free-numbers-are-stuck-in-sending-at-sms800/ http://www.csfcorp.com/april-30th-some-toll-free-numbers-are-stuck-in-sending-at-sms800/#comments Fri, 30 Apr 2010 19:16:10 +0000 mnoreen http://www.csfcorp.com/?p=301

Today our help desk started getting calls about SMS/800 updates that were showing as stuck in the Sending state.

We did a little research and checked with the SMS/800 help desk. The Canadian Service Control Point, BX01 has a small queue going.

Records in 8MS may show up with the green SCP status icon next to them -like this – in the Activity Log or CAD Management.

Clicking the SCP status icon call tell you which SCP(s) are not responding yet.

In this case the BX01 SCP has not responded yet. Updates have loaded across the rest of the United States, and calls originating from those areas are now active on your desired carrier routing.

Eventually as the Queue clears, SCP status messages will flow back to SMS/800 and 8MS and the record will correctly reflect an Active status.

If you have questions about SCP updates, or need help, simply contact us via our contact page.

]]> http://www.csfcorp.com/april-30th-some-toll-free-numbers-are-stuck-in-sending-at-sms800/feed/ 0 What does it mean if an SMS/800 record is stuck in the Sending state? http://www.csfcorp.com/what-does-it-mean-if-an-sms800-record-is-stuck-in-the-sending-state/ http://www.csfcorp.com/what-does-it-mean-if-an-sms800-record-is-stuck-in-the-sending-state/#comments Fri, 16 Apr 2010 18:24:33 +0000 mnoreen http://www.csfcorp.com/?p=51 Occasionally a record will get stuck in the Sending state if one or more SCPs fails to load the record. Usually an unsolicited message will be sent from SMS within 1-2 hours indicating this. A list of SCPs that have failed to load the record is provided with this unsolicited message; this list can be seen via the Activity Log screen in the detail (bottom) frame.

A problem like this is normally beyond the control of 8MS. You should call the SMS Help Desk to report this and SMS support will investigate the problem.

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