April 30th – Some toll free numbers are currently stuck in sending at SMS/800

Posted on 30. Apr, 2010 by in SMS/800

Today our help desk started getting calls about SMS/800 updates that were showing as stuck in the Sending state.

We did a little research and checked with the SMS/800 help desk. The Canadian Service Control Point, BX01 has a small queue going.

Records in 8MS may show up with the green SCP status icon next to them -like this – in the Activity Log or CAD Management.

Clicking the SCP status icon call tell you which SCP(s) are not responding yet.
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What does it mean if an SMS/800 record is stuck in the Sending state?

Posted on 16. Apr, 2010 by in SMS/800

Occasionally a record will get stuck in the Sending state if one or more SCPs fails to load the record. Usually an unsolicited message will be sent from SMS within 1-2 hours indicating this. A list of SCPs that have failed to load the record is provided with this unsolicited message; this list can be seen via the Activity Log screen in the detail (bottom) frame.

A problem like this is normally beyond the control of 8MS. You should call the SMS Help Desk to report this and SMS support will investigate the problem.

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