Business/General

Who owns CSF Corporation?

CSF Corporation was founded in 1988 and is a privately held company acquired in late 2016 by Alpine Investors, a leading private equity firm headquartered in San Francisco, California.

CSF continues to operate as an independent business, and uses the financial backing of Alpine Investors to further grow and expand its toll-free provisioning, number management, and text enabling capabilities into new markets.

What is a RespOrg?

In the North American Numbering Plan, a RespOrg (a contraction for a Responsible Organization) is a company that maintains the registration for toll-free telephone numbers in the Somos SMS/800 database.

The Somos SMS/800 function in North American toll-free voice telephony is analogous to that of an individual registrar in the Internet's Domain Name System.

RespOrgs were established in 1993 as part of a Federal Communications Commission order instituting toll-free number portability. A RespOrg can be a long-distance company, reseller, or end user that directly controls its own toll-free numbers.

What is the overall toll-free number usage?

The toll-free industry in North America – which includes the United States, Canada, and some Caribbean countries – has a limited supply of toll-free numbers (TFNs). There are currently six open Numbering Plan Areas (NPAs): 800, 888, 877, 866, 855, and 844, resulting in a total of 47,770,094 TFNs available.

According to a 2015 report by Somos entitled, “Forecasting Utilization of Toll-free Numbers,” there are more than 40 million TFNs in use right now and the total number of currently available TFNs is forecasted to be exhausted, most likely, by Q1 2018. We expect a new toll-free number code, 833, will be made available in Spring 2017.

Why should I text-enable my toll-free numbers?

Based on a study conducted by Harris Poll on behalf of OneReach, 64 percent of consumers with texting capabilities would prefer to use texting over voice as a customer service channel. This trend underscores the importance of adding text-enabling for toll-free numbers to complement existing voice services as a way of providing better customer service and support.

The market for text-enablement of toll-free numbers is growing and expanding.

CSF’s 8MS TeXT offering supports the industry standard Somos Texting and Smart Services (“TSS”) Registry: an open, vendor-neutral repository, which delivers the same benefits that Somos SMS/800 provides for toll-free voice numbers.

To accelerate the adoption of toll-free texting and guarantee its long-term success, Somos has filed a FCC petition to reaffirm the proven and secure authority of RespOrgs over toll-free numbers across all communication services, including texting. CSF is supportive of this petition, and is confident that it will greatly accelerate the adoption of toll-free texting.
Click here to learn more about new 8MS Cloud texting offering, or call or text us toll-free at 1-855-CALL-CSF.

Why did CSF acquire Aerialink?

CSF acquired Aerialink, a leading SaaS provider of mobile messaging and location services based, to enhance its texting capabilities, adding text activation for non toll-free numbers, MMS, and short codes to its existing toll-free texting solution.  The combined solution will now be able to offer RespOrgs and carriers a more robust solution to meet the needs of their enterprise customers with an innovative real-time mobile messaging platform that is robust, flexible, easy-to-use, and supports a range of SMS, MMS, and location services via APIs and applications. As a wholly-owned subsidiary of CSF, Aerialink enjoys the financial backing of Alpine Investors and support of CSF’s leadership and advisory teams.

Product

What does 8MS stand for?

CSF’s flagship software-as-a-service solution is 8MS Cloud. The name 8MS was originally created as acronym for “8XX Management System.” Today, we simply call the platform 8MS or 8MS Cloud.

How is 8MS Cloud licensed and priced?

CSF licenses 8MS Cloud on a monthly subscription basis. 8MS Cloud offers provisioning and basic routing as a core service. Add-on SaaS services include voice carrier provisioning, texting, and LCR.

Our tiered service plans are priced on monthly 8MS Cloud transaction volumes, or by the number of toll-free numbers being managed.

CSF’s cloud services are affordable, especially if your staff is using the basic Somos SMS/800 GUI, or if you are outsourcing your RespOrg work to a third party.

Call or text us toll-free at 1-855-CALL-CSF to learn more about these plans and our activity-based subscription pricing options.

What is CSF’s relationship to 800ForAll.com?

800ForAll.com is a CSF owned and managed website that allows end users to search for, reserve, and port toll-free numbers. The site is powered by 8MS Cloud, and numbers acquired may be ported to any RespOrg requested by the end user.

What is Aerialink?

Aerialink provides a powerful messaging and location services platform via cloud APIs and Applications to businesses worldwide. Aerialink's Conversations Platform™ centrally manages real-time text communications between a business and customer. A business can use their existing toll-free or landline number for texting. Aerialink is an aggregator for message delivery worldwide.

Support/Pricing/Service Plans

How do I contact customer support for 8MS Cloud?

Customer support for 8MS Cloud is available by calling 855-5-HEY-8MS (855-5-439-867) or by email at support@csfcorp.com during North American business hours.

What service plans are available for 8MS Cloud?

Our customers may choose from several service plans and payment options. CSF’s team of experts will help you find the most cost-effective service plan to meet your needs and your budget.

Any client with less than 50,000 managed toll-free numbers qualifies for our Service Bureau Basic Service. Basic Service includes all the essentials for managing your toll-free numbers (e.g. searching for toll-free numbers, reserving toll-free numbers, activation, routing, RespOrg changes, etc.)

There are two types of service plan types available for licensing the Core 8MS Cloud solution:

  • Transaction Service Plans – ideal for clients who want to store most or all of their toll-free numbers on 8MS Cloud and generate a moderate quantity of 8MS Cloud GUI transactions per month.
  • Number Level Service Plans – available to customers who require a higher quantity of 8MS Cloud GUI transactions per month.

Special Programs

What is CSF’s No Risk/Shared Reward LCR Program?

CSF offers a multi-year least-cost routing (LCR) program that helps reduce toll-free carrier costs.

Using our 8MS Cloud LCRGen cloud service, we implement toll-free routing plans that use your actual toll-free CDRs, rate decks, and carrier bills as the basis for the LCR cost optimization.

As part of the program, we provide all software, consulting services, and implementation services free of charge. We are only paid a portion of the savings that our LCR optimization achieves on a monthly basis. In addition to cost savings, implementing this LCR program provides customers the added reliability of carrier diversity and disaster recovery, which we work with your team to achieve.

Please call or text us toll-free at 1-855-CALL-CSF to learn more about this unique program.