Today our help desk started getting calls about SMS/800 updates that were showing as stuck in the Sending state.
We did a little research and checked with the SMS/800 help desk. The Canadian Service Control Point, BX01 has a small queue going.
Records in 8MS may show up with the green SCP status icon next to them -like this – in the Activity Log or CAD Management.
Clicking the SCP status icon call tell you which SCP(s) are not responding yet.
In this case the BX01 SCP has not responded yet. Updates have loaded across the rest of the United States, and calls originating from those areas are now active on your desired carrier routing.
Eventually as the Queue clears, SCP status messages will flow back to SMS/800 and 8MS and the record will correctly reflect an Active status.
If you have questions about SCP updates, or need help, simply contact us via our contact page.