CSF Corporation

Today our help desk started getting calls about SMS/800 updates that were showing as stuck in the Sending state.

We did a little research and checked with the SMS/800 help desk. The Canadian Service Control Point, BX01 has a small queue going.

Records in 8MS may show up with the green SCP status icon next to them -like this – in the Activity Log or CAD Management.

Clicking the SCP status icon call tell you which SCP(s) are not responding yet.
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Mark your calendar for the Fall Channel Partners Conference & Expo, taking place September 20-22, 2010 at the Gaylord National Resort & Convention Center in Washington, D.C. If you register early you can save 25%.

Matt Noreen, our 8MS Product Manager will be in attendance. He will be contacting our customers and prospects to let them know he will be in the area, but he is also interested in meeting with carriers and RespOrg’s who want to streamline and automate their toll free provisioning.

If you’d like to set up some time with Matt, give him at call 732-302-0222 x6609.

Did you know that every week SMS/800 releases a Number Administration Summary Report, reporting on used and unused toll free numbers? For the week ending Saturday, April 17, 2010, they show a total of 4,180,559 numbers remaining in the spare pool. The quantity of numbers in use increased by 6,925.

They also perform an analysis to attempt to predict an exhaust date. In detail they have reported:

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Occasionally a record will get stuck in the Sending state if one or more SCPs fails to load the record. Usually an unsolicited message will be sent from SMS within 1-2 hours indicating this. A list of SCPs that have failed to load the record is provided with this unsolicited message; this list can be seen via the Activity Log screen in the detail (bottom) frame.

A problem like this is normally beyond the control of 8MS. You should call the SMS Help Desk to report this and SMS support will investigate the problem.